Support

Open a Support Case by Phone

Call 412-530-2520 or 1-800-864-4166 [Opt 2].
If after-hours, please leave a message and include the following information:
  • Name
  • Company Name
  • Callback Number
  • Requested Response Time
  • Complete Description of the Problem
For emergencies, you will receive a callback as soon as possible.
For non-emergencies, a DES professional services staff member will contact you by the next business day.

Open a Support Case by Email

(Non-emergencies Only)

Email Support and include the following information:
  • Name
  • Company Name
  • Callback Number
  • Requested Response Time
  • Complete Description of the Problem
An automated reply will provide you with a case number for you to track your case.  A DES professional services staff member will contact you as soon as possible.

Check the Status of Your Case

Email Support with your case number in the subject line in the following format: [CASE:12345] where "12345" represents your unique 5-digit case number.

Call 412-530-2520 and have your case number handy. A DES professional services staff member will assist you.