Support
As a systems integrator, we understand the critical need for technology to drive your business. When technology meets a hurdle, we'll work with you to get your system up and running again. Whether it's a malfunction, a roadblock or simply a beginner's tutorial, our highly-experienced support technicians are ready to assist.
The hardware and software we install is coupled with manufacturer warranty and technical support options. We work closely with our solution manufacturers to support your I.T. department in troubleshooting and maintaining your systems. Our tiered support packages range from virtual troubleshooting to next day, onsite service. Please call us for a customized quote for your support needs.
Technical Support Number: 412-530-2520
Our support line is active during regular business hours. Please leave a message for after-hours calls. For emergencies, you will receive a callback as soon as possible. For non-emergencies, a DES support technician will contact you on the next business day.
Technical Support Email:
Open a Support Case by email (Non-emergencies only).
Include the following information:
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Name
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Company Name
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Callback Number
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Requested Response Time
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Complete Description of the Problem
An automated reply will provide you with a case number for you to track your case. A DES support technician will contact you as soon as possible.