Support
When your technology meets a hurdle, we are committed to getting your systems repaired, maintained and fully operational. We can do one-off technical support—or else, consider an annual support contract that covers your security, networking, voice and multimedia systems.
Are you a new customer seeking support? Welcome! Please submit your support ticket here.
DES Support Contracts
A support contract offers you daily peace of mind for your essential technology. DES Support covers a wide array of leading brands. Prior technology installation with DES is not a prerequisite to purchasing a support contract. Call us today for a custom quote covering your networking, security and audiovisual equipment.
Bronze Support
Coverage
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Troubleshooting & Repair
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Preventative Maintenance
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Remote Alarm Reporting
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Software Upgrades
-
3rd Party Consultation
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No Service Fee for On-site Visits
Response Time
-
24/7 Remote and On-site Support for All Issues
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Gold Priority Response
Silver Support
Coverage
-
Troubleshooting & Repair
-
Preventative Maintenance
-
Remote Alarm Reporting
-
Software Upgrades
-
3rd Party Consultation
-
No Service Fee for On-site Visits
Response Time
-
24/7 Remote and On-site Support for All Issues
-
Gold Priority Response
Gold Support
Coverage
-
Troubleshooting & Repair
-
Preventative Maintenance
-
Remote Alarm Reporting
-
Software Upgrades
-
3rd Party Consultation
-
No Service Fee for On-site Visits
Response Time
-
24/7 Remote and On-site Support for All Issues
-
Gold Priority Response
DES Support Contracts
A support contract offers you daily peace of mind for your essential technology. DES Support covers a wide array of leading brands. Prior technology installation with DES is not a prerequisite to purchasing a support contract. Call us today for a custom quote covering your networking, security and audiovisual equipment.
Support Tiers
Coverage | Bronze | Silver | Gold |
|---|---|---|---|
Troubleshooting & Repair | |||
Preventative Maintenance | |||
Remote Alarm Reporting | |||
Software Upgrades | |||
Third Party Consultation | |||
Service fee for onsite visits | |||
Unlimited Remote Support During Business Hours | |||
Unlimited Remote and On-site Support During Business Hours | |||
24/7 Remote and On-site Support for All Issues |
Testimonials
DES has given us expert technical assistance and superior customer service on all of our repairs and new installations.
- South Side Area School District
The MICA Technology Division highly recommends Dagostino Electronic Services for its efficient and superb services to the College. They have maintained the excellent support and expedited response to service requests that attracted our initial interest in their organization for the past 16 years.
- Maryland Institute College of Art (MICA)
How do you spell reliable IT Support and Services? "D. E. S." They have always worked with us tirelessly to make sure that our architecture is working at best performance.