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Support

 

When your technology meets a hurdle, we are committed to getting your systems repaired, maintained and fully operational. We can do one-off technical support—or else, consider an annual support contract that covers your security, networking, voice and multimedia systems.

Are you a new customer seeking support? Welcome! Please submit your support ticket here.

DES Support Contracts

A support contract offers you daily peace of mind for your essential technology. DES Support covers a wide array of leading brands. Prior technology installation with DES is not a prerequisite to purchasing a support contract. Call us today for a custom quote covering your networking, security and audiovisual equipment.

Bronze Support

Coverage
  • Troubleshooting & Repair
  • Preventative Maintenance 
  • Remote Alarm Reporting
  • Software Upgrades
  • 3rd Party Consultation
  • No Service Fee for On-site Visits
Response Time
  • 24/7 Remote and On-site Support for All Issues
  • Gold Priority Response
Silver Support
Coverage
  • Troubleshooting & Repair
  • Preventative Maintenance 
  • Remote Alarm Reporting
  • Software Upgrades
  • 3rd Party Consultation
  • No Service Fee for On-site Visits
Response Time
  • 24/7 Remote and On-site Support for All Issues
  • Gold Priority Response
Gold Support
Coverage
  • Troubleshooting & Repair
  • Preventative Maintenance 
  • Remote Alarm Reporting
  • Software Upgrades
  • 3rd Party Consultation
  • No Service Fee for On-site Visits
Response Time
  • 24/7 Remote and On-site Support for All Issues
  • Gold Priority Response

DES Support Contracts

A support contract offers you daily peace of mind for your essential technology. DES Support covers a wide array of leading brands. Prior technology installation with DES is not a prerequisite to purchasing a support contract. Call us today for a custom quote covering your networking, security and audiovisual equipment.

Support Tiers
Coverage
Bronze
Silver
Gold
Troubleshooting & Repair
Preventative Maintenance
Remote Alarm Reporting
Software Upgrades
Third Party Consultation
Service fee for onsite visits
Unlimited Remote Support During Business Hours
Unlimited Remote and On-site Support During Business Hours
24/7 Remote and On-site Support for All Issues

Testimonials

DES has given us expert technical assistance and superior customer service on all of our repairs and new installations.  

- South Side Area School District 

The MICA Technology Division highly recommends Dagostino Electronic Services for its efficient and superb services to the College. They have maintained the excellent support and expedited response to service requests that attracted our initial interest in their organization for the past 16 years.

 
- Maryland Institute College of Art (MICA) 

How do you spell reliable IT Support and Services? "D. E. S."  They have always worked with us tirelessly to make sure that our architecture is working at best performance.

- Morgan State University
Tell me more about Support Contracts!

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DES Support Process

WATCH: DES TRONIC EXPLAINS OUR USER-FRIENDLY SUPPORT PROCESS