Careers
Be a front row participant in the technology that animates Western PA and the surrounding regions. The talent and expertise that you demonstrate with DES enables millions of people to live, work and play. Our cabling solutions connect sporting events to thousands of fans. Our security systems secure numerous K-12 campuses across the tristate. We partner with world-class healthcare and educational institutions to ensure their cutting-edge technologies never fail.
Come work for us! Awarded Top Workplace for four consecutive years, we pride ourselves on a supportive work culture that values the skill and knowledge each employee brings to the enterprise. We invest in our employees. In our desire to continually grow, we give our employees training and development opportunities to advance their career paths. We offer excellent healthcare benefits, competitive compensation and paid time off. Apply today and join our team!
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Have any questions about career applications? Please contact hr@descomm.com
Open Positions
Job Type Full-time
Join Our Team as an Administrative Assistant!
Dagostino Electronic Services, Inc. is a leader for the design and integration of communication solutions for companies and organizations large and small. Founded as a structured cabling company in 1973, DES specializes in the integration of data and wireless networks, security and cybersecurity systems, phone systems and multimedia technologies.
We are currently looking to hire a full-time administrative assistant to work in our Pittsburgh office. This person must possess a high attention to detail and be extremely comfortable with technology.
Job Description Summary
Provide administrative and clerical support for multiple departments within the company.
Position Responsibilities
Enter new accounts in CRM
Prepare contracts for review/signature and return to customer
Obtain all additional documentation requested with contract
Verify and upload all documentation/information associated with a sale
Customer follow-up
Work with sales team on PEPPM, CoStars, and other programs
Prepare invoices
Data entry
System training
Answer main line and sales line
Greet visitors at door
Order office supplies
Sort and distribute mail
Other duties as required
Requirements
Education/Knowledge: High School diploma; Associates degree preferred
Skills: Excellent oral and written communication skills. Ability to operate personal computer and related business software
Proficient in Microsoft Office Suite applications
Excellent time-management skills
Ability to focus on details and perform tasks with consistency
Preference will be given to those with a working knowledge of Microsoft Business Central.
Applicants must be currently authorized to work in the United States on a full-time basis. Visa sponsorship is not available for this position.
This is a full-time, in-person position, and candidates must be able to work from our office located in Pittsburgh, Pennsylvania.
Schedule and Hours Hours are 9 a.m. to 5 p.m.
Our Company Culture
At DES, we believe in fostering a positive and inclusive work environment where everyone feels valued and empowered. We are committed to:
Innovation: We encourage creativity and embrace new ideas to stay ahead in the tech industry.
Collaboration: Teamwork is at the heart of everything we do. We believe that great things happen when we work together.
Growth: We support continuous learning and professional development to help our team members reach their full potential.
Work-Life Balance: We understand the importance of balancing work with personal life and offer flexible schedules to support our employees' well-being.
Community: We are dedicated to giving back and making a positive impact in our community through various initiatives and volunteer opportunities.
Perks:
Join a fun and supportive team.
Opportunities for growth and development.
Work with the latest technology in a fast-paced environment.
Ready to kickstart your career with us? Apply now and let's make great things happen together.
Job Type Full-time
Join Our Team as a Warehouse Associate!
Dagostino Electronic Services, Inc. is a leader for the design and integration of communication solutions for companies and organizations large and small. Founded as a structured cabling company in 1973, DES specializes in the integration of data and wireless networks, security and cybersecurity systems, phone systems and multimedia technologies.
Description
Position summary:
The primary purpose of this position is to perform a variety of manual tasks related to the operations of the warehouse.
Essential functions and responsibilities:
Ensure all incoming shipments are accurately and efficiently documented in accordance with the Company’s standard receiving practices.
Maintain quality control standards for all incoming/outgoing materials.
Responsible for receiving work materials from local suppliers with the use of Company provided vehicles.
Transport and deliver work materials to local job sites.
Ensure warehouse supplies are properly stored and are easily accessible.
Maintain a clean and safe work environment within the warehouse.
Basic computer literacy.
Perform other duties as needed.
Success factors/job competencies:
Dependability
Safety Orientation
Verbal Communication
Organization
Attention to Detail
Teamwork/Collaboration
Expediency
Physical demands and work environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent will be required to use a telephone or handheld mobile device for extended periods of time, and office machinery as needed.
The employee is occasionally exposed to outside weather conditions.
Individual will be required to lift, push, pull, and carry up to 50 pounds on a daily basis.
Incumbent must be able to read, see, hear, and speak.
Work Days and Shifts:
Position works Monday–Friday, daylight hours, and additional time as needed to complete work.
Requirements
Education/Certification(s)/License(s) required:
Position requires a High School diploma or equivalent.
Valid driver's license is required as operation of company trucks, vans and/or vehicles is required on occasion.
May be required to participate in safety trainings and/or certifications provided by the Company or customers.
Experience/Other required:
Minimum of six (6) months experience working in a Warehouse environment, or related work experience.
Ability to understand simple directions in English.
Ability to perform basic math.
Applicants must be currently authorized to work in the United States on a full-time basis.
Visa sponsorship is not available for this position.
This is a full-time, in-person position, and candidates must be able to work from our office located in Pittsburgh, Pennsylvania.
Our Company Culture
At DES, we believe in fostering a positive and inclusive work environment where everyone feels valued and empowered. We are committed to:
Innovation: We encourage creativity and embrace new ideas to stay ahead in the tech industry.
Collaboration: Teamwork is at the heart of everything we do. We believe that great things happen when we work together.
Growth: We support continuous learning and professional development to help our team members reach their full potential.
Work-Life Balance: We understand the importance of balancing work with personal life and offer flexible schedules to support our employees' well-being.
Community: We are dedicated to giving back and making a positive impact in our community through various initiatives and volunteer opportunities.
Perks:
Join a fun and supportive team.
Opportunities for growth and development.
Work with the latest technology in a fast-paced environment.
Ready to kickstart your career with us? Apply now and let's make great things happen together.
Job Type Full-time
Join Our Team as an Audiovisual Systems Engineer!
Dagostino Electronic Services, Inc. is a leader for the design and integration of communication solutions for companies and organizations large and small. Founded as a structured cabling company in 1973, DES specializes in the integration of data and wireless networks, security and cybersecurity systems, phone systems and multimedia technologies.
DES is seeking a talented and experienced Audio Video Engineer to join their team. This is an exciting opportunity for an individual with a passion for technology and audio-visual systems to work on innovative projects and drive success for the company. The successful candidate will be responsible for a variety of tasks, as outlined below.
Design, install, and maintain audio-visual systems for clients
Troubleshoot and resolve technical issues in a timely manner
Collaborate with cross-functional teams to meet client requirements
Provide technical support and training to clients
Ensure compliance with industry standards and regulations
Conduct regular equipment maintenance and upgrades
Requirements
Bachelor's degree in Audio Engineering, Electrical Engineering, or a related field.
Certified Technology Specialist (CTS) certification.
Experience with AV control systems like Crestron or AMX.
Proficiency in programming languages such as Python or C++.
Knowledge of networking and IT infrastructure related to AV systems.
Familiarity with digital signal processing (DSP) tools.
Strong project management skills.
Excellent verbal and written communication skills.
Bachelor's degree in Engineering, Audio-Visual Technology, or related field
3+ years of experience in audio-visual engineering
Expertise in audio-visual systems design, installation, and maintenance
Strong problem-solving and critical thinking skills
Excellent communication and interpersonal skills
Ability to work independently and in a team environment
Applicants must be currently authorized to work in the United States on a full-time basis.
Visa sponsorship is not available for this position.
This is a full-time, in-person position, and candidates must be able to work from our office located in Pittsburgh, Pennsylvania.
Our Company Culture
At DES, we believe in fostering a positive and inclusive work environment where everyone feels valued and empowered. We are committed to:
Innovation: We encourage creativity and embrace new ideas to stay ahead in the tech industry.
Collaboration: Teamwork is at the heart of everything we do. We believe that great things happen when we work together.
Growth: We support continuous learning and professional development to help our team members reach their full potential.
Work-Life Balance: We understand the importance of balancing work with personal life and offer flexible schedules to support our employees' well-being.
Community: We are dedicated to giving back and making a positive impact in our community through various initiatives and volunteer opportunities.
Perks:
Join a fun and supportive team.
Opportunities for growth and development.
Work with the latest technology in a fast-paced environment.
Ready to kickstart your career with us? Apply now and let's make great things happen together.
Job Type Full-time
Join Our Team as a Senior Lead Network Engineer!
Dagostino Electronic Services, Inc. is a leader for the design and integration of communication solutions for companies and organizations large and small. Founded as a structured cabling company in 1973, DES specializes in the integration of data and wireless networks, security and cybersecurity systems, phone systems and multimedia technologies.
Position summary:
The primary function of the Senior Lead Engineer is to provide technical assistance and expertise for the DES Networking Department and our customers.
Essential functions and responsibilities:
Provide technical assistance for our systems engineers and technicians
Develop implementation standards to include quality installations, inventories, and documentation for the ongoing maintenance and support of our customer’s networks.
Audit existing and prospective customer’s networks for vulnerability, resilience, code updates and hardware refresh opportunities, upgrades, expansions, and re-architecting for long term improvements.
Project Validation and Design
Evaluate and validate new product offerings
Drive technical conversations that develop consultative and trusting relationships with prospects and customers
Assist with technical responses to RFPs, RFIs, and other proposals
Design solutions to address customer’s needs that exceed their expectations
Review and Create implementation plans
Success factors/job competencies:
Strong work ethic
Excellent Verbal and Written Communication Skills
Comfortable working with C Level Managers
Excellent Leadership Skills
Personality to develop friendship and trust with our prospects and customers
Ability to meet Deadlines and Project Budgets
Independent Thinking & Decision Making
Excellent Problem Solving Skills
Expert Analysis and Troubleshooting Skills
Safety orientation
Customer Focus
Attention to Detail
Teamwork/Collaboration
Requirements
Education/Certification(s)/License(s) required:
Bachelor’s or Master’s Degree in Information Technology or related field.
May be required to participate in safety trainings and/or certifications provided by the Company or Customers.
Experience/Other required:
Position requires two (2) to four (4) years of relevant experience as a networking engineer.
Strong capabilities with configuring Switches, Wireless Controllers and Access Points, Firewalls, and network related Servers, such as Active Directory, Domain Name Server, Domain Controller, DHCP Server – IPAM, and management and analytic applications.
Strong capabilities with Network Access Control, such as Clearpass and FortiNAC.
Networking certifications helpful, CCIE, CISSP, CISM, LEED, and ISO. Alcatel Lucent AFCE. Aruba Networks ACSP, ACSX, ACCP, ACCX, ACMP, or ACMX. FortiNet NSE 5, 6, 7, or 8.
Experience working with Microsoft Dynamics 365 will be useful.
Applicants must be currently authorized to work in the United States on a full-time basis.
Visa sponsorship is not available for this position.
This is a full-time, in-person position, and candidates must be able to work from our office located in Pittsburgh, Pennsylvania.
Our Company Culture
At DES, we believe in fostering a positive and inclusive work environment where everyone feels valued and empowered. We are committed to:
Innovation: We encourage creativity and embrace new ideas to stay ahead in the tech industry.
Collaboration: Teamwork is at the heart of everything we do. We believe that great things happen when we work together.
Growth: We support continuous learning and professional development to help our team members reach their full potential.
Work-Life Balance: We understand the importance of balancing work with personal life and offer flexible schedules to support our employees' well-being.
Community: We are dedicated to giving back and making a positive impact in our community through various initiatives and volunteer opportunities.
Perks:
Join a fun and supportive team.
Opportunities for growth and development.
Work with the latest technology in a fast-paced environment.
Ready to kickstart your career with us? Apply now and let's make great things happen together.
Job Type Full-time
Join Our Team as a Security Systems Engineer!
Dagostino Electronic Services, Inc. is a leader for the design and integration of communication solutions for companies and organizations large and small. Founded as a structured cabling company in 1973, DES specializes in the integration of data and wireless networks, security and cybersecurity systems, phone systems and multimedia technologies.
Description
The Systems Engineer position is responsible for providing full cycle implementation and support of customer systems, while working across multiple company departments to ensure full client satisfaction. Under the direction of a manager or dispatcher, coordinates the design and maintenance of all access control, intrusion, and video surveillance systems. Incumbent receives and evaluates work orders and requests, investigates requests and troubleshoots problems where appropriate, establishes priorities and coordinates with contractors, when required.
Requirements
Essential functions and responsibilities:
Assists with security systems integration, mapping and software updates and helps train personnel in the use of these systems.
Assists on new projects in both existing areas and new construction helping with security assessments, vendor selection, technology upgrades, product selections, testing, field verification of systems and inspection of work in progress for compliance with standards
Assess work sites, conditions, and logistics for each project; Develop Method of Procedure based on pre-project assessment.
Design, develop and provide documentation of systems, configurations, and other pertinent information for the customer.
Communicate with clients to resolve issues in a professional and confidential manner; Develop and execute client specific solutions.
Manage the allocation of project resources, including software, hardware, tools, and related items specific to each customer and/or project.
Direct the work responsibilities of union labor personnel based on specific project needs.
Design and oversee training programs for new and existing customers; Determine which customers receive training.
Collaborate with Customer Relationship Managers on demonstrations for new and potential clients.
Perform installation, configuration, programming, and final commissioning of customer systems.
Work collaboratively with installation, project management and engineering teams.
Perform infrastructure services, including pulling cables, installing wall, and ceiling cabling, and installing surface mounted devices, as required.
Perform system wiring and terminations services, as required.
Deliver on-going remote and on-site technical support for existing customers and systems.
Additional responsibilities may be required as necessary, including but not limited to: Provide internal support for basic trouble shooting.
Organizes and manage parts stock and tools.
Perform other duties as needed.
Success factors/job competencies:
Effectively communicate both in writing and verbally
Work independently and prioritize multiple tasks and adapt to needed change
Analysis
Mechanical aptitude
Comprehend technical language and read and interpret blueprints, wiring diagrams, and schematics
Safety orientation
Customer Focus
Attention to Detail
Teamwork/Collaboration
Stay abreast of changes in security technology
Physical demands and work environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individual will be required to travel to customer sites as needed.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.
The employee is occasionally exposed to outside weather conditions and risk of electrical shock.
Individual will regularly be required to lift, push, pull, and carry up to 50 pounds, and occasionally up to 75 pounds.
Incumbent will be required to use a computer with keyboard, telephone, or handheld mobile device for extended periods of time, and office machinery as needed.
Incumbent must be able to read, see, hear, and speak.
Workdays and Shifts:
Position works Monday–Friday, daylight hours, and additional time as needed to complete work.
Education/Certification(s)/License(s) required:
Bachelor’s Degree in Electronics, Information Technology or related field, or equivalent experience.
May be required to participate in safety trainings and/or certifications provided by the Company or customers.
Valid driver’s license, as employee will be required to travel to local and overnight client sites as needed.
Manufacturer specific certifications, as required.
Responsible to maintain active certifications and obtain new and updated certifications as required by the Company.
Experience/Other required:
Position requires two (2) to three (3) years of relevant experience in the electronic services.
Strong knowledge of Microsoft Office.
Strong computer skills with advanced software aptitude.
Security systems to include, service and maintenance across a broad spectrum of access control, intrusion and video surveillance systems such as, Genetec, Milestone, Bosch, and DMP.
Applicants must be currently authorized to work in the United States on a full-time basis.
Visa sponsorship is not available for this position.
This is a full-time, in-person position, and candidates must be able to work from our office located in Pittsburgh, Pennsylvania.
Our Company Culture
At DES, we believe in fostering a positive and inclusive work environment where everyone feels valued and empowered. We are committed to:
Innovation: We encourage creativity and embrace new ideas to stay ahead in the tech industry.
Collaboration: Teamwork is at the heart of everything we do. We believe that great things happen when we work together.
Growth: We support continuous learning and professional development to help our team members reach their full potential.
Work-Life Balance: We understand the importance of balancing work with personal life and offer flexible schedules to support our employees' well-being.
Community: We are dedicated to giving back and making a positive impact in our community through various initiatives and volunteer opportunities.
Perks:
Join a fun and supportive team.
Opportunities for growth and development.
Work with the latest technology in a fast-paced environment.
Ready to kickstart your career with us? Apply now and let's make great things happen together.
Job Type Full-time
Join Our Team as a Sales Engineer!
Dagostino Electronic Services, Inc. is a leader for the design and integration of communication solutions for companies and organizations large and small. Founded as a structured cabling company in 1973, DES specializes in the integration of data and wireless networks, security and cybersecurity systems, phone systems and multimedia technologies.
Position summary:
The Sales Engineer is the primary technical resource for the business development team. This position is responsible for evaluating, analyzing and recommending technology resources throughout the sales process, and acts as an advocate for the company’s products.
Essential functions and responsibilities:
Review RFP information to qualify opportunities that best fit the portfolio of Company’s offerings.
Create new estimates by utilizing Company’s estimating program.
Collaborate with Project Manager to design and update technical documentation, including Scope of Work (SOW), Schedule of Values and Change Order Estimates.
Update CRM system with final bid amount, margins, and other pertinent data.
Provides additional information required for proposals, as needed.
Oversee Scope Review meetings with Customer, providing knowledge and feedback of project specifications.
Review estimate/SOW to verify all documents match accordingly; makes modifications to original Estimate so that it matches Customer Purchase Order amount.
Develop and create submittal packages for Sales team; Manage submittal sheets on internal Server.
Attend project Kick-Off meeting with Project Manager.
Oversee and direct a variety of team members for specific projects, ensuring that each project has appropriate staffing resources.
Perform other duties as needed.
Success factors/job competencies:
Communication Skills
Customer Focus
Organization
Attention to Detail
Analysis
Independent Thinking & Decision Making
Accuracy
Physical demands and work environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individual may be required to travel to customer sites as needed.
Incumbent will be required to use a computer with keyboard, telephone or handheld mobile device for extended periods of time, and office machinery as needed.
Individual may occasionally be required to lift, push, pull, and carry up to 25 pounds.
Incumbent must be able to read, see, hear, and speak.
Work Days and Shifts:
Position works Monday–Friday, daylight hours, and additional time as needed to complete work.
Requirements
Education/Certification(s)/License(s) required:
Bachelors Degree in Electronics, IT or related field, or equivalent experience.
May be required to participate in safety trainings and/or certifications provided by the Company or customers.
Valid driver’s license is required, as employee will be required to travel to client site as needed.
Experience/Other required:
Minimum of three (3) to five (5) years of relevant experience as a sales engineer/estimator, preferably in the electronic services industry (Voice, Data, Security, Multimedia, and/or Structured Cabling).
Proficiency in Microsoft Office.
Excellent written and oral communication skills.
Applicants must be currently authorized to work in the United States on a full-time basis.
Visa sponsorship is not available for this position.
This is a full-time, in-person position, and candidates must be able to work from our office located in Pittsburgh, Pennsylvania.
Our Company Culture
At DES, we believe in fostering a positive and inclusive work environment where everyone feels valued and empowered. We are committed to:
Innovation: We encourage creativity and embrace new ideas to stay ahead in the tech industry.
Collaboration: Teamwork is at the heart of everything we do. We believe that great things happen when we work together.
Growth: We support continuous learning and professional development to help our team members reach their full potential.
Work-Life Balance: We understand the importance of balancing work with personal life and offer flexible schedules to support our employees' well-being.
Community: We are dedicated to giving back and making a positive impact in our community through various initiatives and volunteer opportunities.
Perks:
Join a fun and supportive team.
Opportunities for growth and development.
Work with the latest technology in a fast-paced environment.
Ready to kickstart your career with us? Apply now and let's make great things happen together.
Job Type Full-time
Join Our Team as a Systems Engineer!
Dagostino Electronic Services, Inc. is a leader for the design and integration of communication solutions for companies and organizations large and small. Founded as a structured cabling company in 1973, DES specializes in the integration of data and wireless networks, security and cybersecurity systems, phone systems and multimedia technologies.
Description
The Systems Engineer position is responsible for providing full cycle implementation and support of customer systems, while working across multiple company departments to ensure full client satisfaction.
Requirements
Essential functions and responsibilities:
Assess work sites, conditions and logistics for each project; Develop Method of Procedure based on pre-project assessment.
Design, develop and provide documentation of systems, configurations and other pertinent information for the customer.
Communicate with clients to resolve issues in a professional and confidential manner; Develop and execute client specific solutions.
Manage the allocation of project resources, including software, hardware, tools and related items specific to each customer and/or project.
Direct the work responsibilities of union labor personnel based on specific project needs.
Design and oversee training programs for new and existing customers; Determine which customers receive training.
Collaborate with Customer Relationship Managers on demonstrations for new and potential clients.
Perform installation, configuration, programming and final commissioning of customer systems.
Work collaboratively with installation, project management and engineering teams.
Perform infrastructure services, including pulling cables, installing wall and ceiling cabling, and installing surface mounted devices, as required.
Perform system wiring and terminations services, as required.
Deliver on-going remote and on-site technical support for existing customers and systems.
Additional responsibilities may be required as necessary, including but not limited to: Provide internal support for basic trouble shooting, system backups and archiving; Provide support for Company telephony applications; Create telephone and messaging accounts for new users; Coordinate access to work site for motorized lifts; Fabricate power racks as necessary.
Perform other duties as needed.
Success factors/job competencies:
Communication Skills
Analysis
Mechanical aptitude
Independent Thinking & Decision Making
Problem Solving
Safety orientation
Customer Focus
Attention to Detail
Teamwork/Collaboration
Physical demands and work environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individual will be required to travel to customer sites as needed.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.
The employee is occasionally exposed to outside weather conditions and risk of electrical shock.
Individual will regularly be required to lift, push, pull, and carry up to 50 pounds, and occasionally up to 75 pounds.
Incumbent will be required to use a computer with keyboard, telephone or handheld mobile device for extended periods of time, and office machinery as needed.
Incumbent must be able to read, see, hear, and speak.
Work Days and Shifts:
Position works Monday–Friday, daylight hours, and additional time as needed to complete work.
Education/Certification(s)/License(s) required:
Bachelor’s Degree in Electronics, Information Technology or related field preferred, or equivalent experience.
May be required to participate in safety trainings and/or certifications provided by the Company or customers.
Valid driver’s license, as employee will be required to travel to local and overnight client sites as needed.
Manufacturer specific certifications, as required.
Responsible to maintain active certifications and obtain new and updated certifications as required by the Company.
Experience/Other required:
Position requires two (2) to three (3) years of relevant experience in the electronic services industry (Voice, Data, Security, Multimedia, and/or Structured Cabling).
Strong knowledge of Microsoft Office.
Strong computer skills with advanced software aptitude.
Applicants must be currently authorized to work in the United States on a full-time basis.
Visa sponsorship is not available for this position.
This is a full-time, in-person position, and candidates must be able to work from our office located in Pittsburgh, Pennsylvania.
Our Company Culture
At DES, we believe in fostering a positive and inclusive work environment where everyone feels valued and empowered. We are committed to:
Innovation: We encourage creativity and embrace new ideas to stay ahead in the tech industry.
Collaboration: Teamwork is at the heart of everything we do. We believe that great things happen when we work together.
Growth: We support continuous learning and professional development to help our team members reach their full potential.
Work-Life Balance: We understand the importance of balancing work with personal life and offer flexible schedules to support our employees' well-being.
Community: We are dedicated to giving back and making a positive impact in our community through various initiatives and volunteer opportunities.
Perks:
Join a fun and supportive team.
Opportunities for growth and development.
Work with the latest technology in a fast-paced environment.
Ready to kickstart your career with us? Apply now and let's make great things happen together.
Job Type Full-time
Join Our Team as a Network Support Engineer!
Dagostino Electronic Services, Inc. is a leader for the design and integration of communication solutions for companies and organizations large and small. Founded as a structured cabling company in 1973, DES specializes in the integration of data and wireless networks, security and cybersecurity systems, phone systems and multimedia technologies.
Description
The Network Support Engineer is responsible for the support and troubleshooting of networking, data, and wireless network solutions. You will be a part of the Networking Division team that is responsible for providing technical support and final commissioning of customer systems.
Requirements
Handle customer support cases with and resolve issues in a professional and timely manner.
Develop and execute client specific solutions and propose new ways to approach existing challenges.
Ability to independently prioritize issues to provide efficient resolution based on need.
Create and update all documentation for systems, configurations, and pertinent information for customers, and then upload the documents to appropriate internal storage systems.
Create backups and validate documentation when accessing client equipment and making configuration changes.
Verify all products are properly registered and support contracts assigned.
Provide guidance for customers on common issue and root cause analysis.
Working collaboratively with installation, project management, support and engineering teams.
Perform system wiring and terminations, as required.
Complete timecard entries on daily basis with notes to update management on project status.
Keep customers up to date on a regular basis using the DES ticketing system.
Work with manufacturers to escalate and resolve issues.
Provide assistance for support cases with remote and on-site technical support for existing customers and systems.
Stay current on all manufacturer and industry certifications.
Help provide internal support for basic troubleshooting, system backups, and archiving.
Provide support for company network/telephony applications, and create user accounts for new users.
Find proper resolution for customer problems with security and long-term maintenance in mind.
Essential Skills and Experience
Strong working knowledge of networking, Desktop and Server OS, wireless networking, and firewalls.
Associate degree in telecommunications, technology or related field preferred.
Excellent communication and interpersonal skills.
Highly motivated self-starter who takes initiative with minimal supervision.
Independent, driven personality to stay on top of issues and communications.
Applicants must be currently authorized to work in the United States on a full-time basis.
Visa sponsorship is not available for this position.
This is a full-time, in-person position, and candidates must be able to work from our office located in Pittsburgh, Pennsylvania.
We offer a full compensation and benefits structure. Join the team that is the preferred technology provider of the Pittsburgh Steelers and winner of numerous customer satisfaction and top work places awards.
Our Company Culture
At DES, we believe in fostering a positive and inclusive work environment where everyone feels valued and empowered. We are committed to:
Innovation: We encourage creativity and embrace new ideas to stay ahead in the tech industry.
Collaboration: Teamwork is at the heart of everything we do. We believe that great things happen when we work together.
Growth: We support continuous learning and professional development to help our team members reach their full potential.
Work-Life Balance: We understand the importance of balancing work with personal life and offer flexible schedules to support our employees' well-being.
Community: We are dedicated to giving back and making a positive impact in our community through various initiatives and volunteer opportunities.
Perks:
Join a fun and supportive team.
Opportunities for growth and development.
Work with the latest technology in a fast-paced environment.
Ready to kickstart your career with us? Apply now and let's make great things happen together.
Job Type Full-time
Join Our Team as a Security Technician for Access Control/Video Surveillance!
Dagostino Electronic Services, Inc. is a leader for the design and integration of communication solutions for companies and organizations large and small. Founded as a structured cabling company in 1973, DES specializes in the integration of data and wireless networks, security and cybersecurity systems, phone systems and multimedia technologies.
Job Summary:
Minimum of 2 years of experience preferred in servicing and/or installing the following categories: Security, Video Surveillance, Access Control, Remote desktops, wireless and hardwired networks. Position will be responsible for servicing internally and throughout the Western PA market and at special times, across the United States.
Position Responsibilities:
Troubleshoot, install, configure, support or test products/platforms related to security equipment and software/hardware at customer locations.
Training and assisting clients remotely and externally on use of installed products and systems.
Perform upgrades to systems and additions in order to increase productivity, functionality, and usability.
Coordinate with multiple departments in the company to contribute to the overall completion and success of vast jobs throughout the company.
Attend trainings, meetings and workshops for the purpose of conveying information that will be essential in performing job functions.
Coordinate with personnel to update information about jobs and work orders and providing/advising necessary information for the decision-making processes related to customer jobs.
Requirements
Education/Knowledge: Associate's degree or 2-5 years of relevant field experience.
Intermediate knowledge of Technology, Security, Networking and Structured Cabling
Ability to read and follow blueprints, work orders, architectural/electrical/mechanical documents
Maintaining confidentiality of work-related information and materials
Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint
Applicants must be currently authorized to work in the United States on a full-time basis.
Visa sponsorship is not available for this position.
This is a full-time, in-person position, and candidates must be able to work from our office located in Pittsburgh, Pennsylvania.
Our Company Culture
At DES, we believe in fostering a positive and inclusive work environment where everyone feels valued and empowered. We are committed to:
Innovation: We encourage creativity and embrace new ideas to stay ahead in the tech industry.
Collaboration: Teamwork is at the heart of everything we do. We believe that great things happen when we work together.
Growth: We support continuous learning and professional development to help our team members reach their full potential.
Work-Life Balance: We understand the importance of balancing work with personal life and offer flexible schedules to support our employees' well-being.
Community: We are dedicated to giving back and making a positive impact in our community through various initiatives and volunteer opportunities.
Perks:
Join a fun and supportive team.
Opportunities for growth and development.
Work with the latest technology in a fast-paced environment.
Ready to kickstart your career with us? Apply now and let's make great things happen together.
Meet the DES Family!
Our hard-working field crew get lunch on the house
