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412-531-4240

Support Ticket Submission for New Clients

Support Ticket

Welcome to DES Support. Please fill out your request and a support coordinator will contact you during business hours.

Response Required:

High Priority

Normal

Point of Contact:

Location of Support Service:

Please check all that apply:

Audio issue with call quality

Control issue with touch panel or control system not functioning or working improperly

Video issue with display

Mechanical issue with projection screen or display lift

Need remote assistance with configuration

Need assistance with programming control of lights

Other

Please check all that apply:

Can’t call out and/or receive calls

Voicemail problems

Phone set inoperative

Need configuration assistance

Lost password

Other

Please check all that apply:

Internet is out

Bad switch or critical error codes

Firewall is blocking a site

Need configuration assistance

Lost password

Other

Please check all that apply:

Entire system is down

Camera is displaying an error message (Please include a snapshot of error below)

Door is not allowing access

Door is not securing

Software login issue

Need configuration assistance

Other

Need to show us photos?

Upload Images

Upload image file (Max 15MB)

Need to show us documentation?

Upload Documents

Upload Word Doc or PDF (Max 15MB)

Your support ticket has been received! A support coordinator will contact you soon.

DES Support Process

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| DAGOSTINO ELECTRONIC SERVICES, INC.

| 600 MIFFLIN ROAD, PITTSBURGH, PA 15207

| 412-531-4240 | INFO@DESCOMM.COM

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