Careers

Dagostino Electronic Services, Inc. provides school districts, small businesses, large corporations and the government effective and innovative communication solutions. For over 40 years, DES has implemented technology systems for voice, data, security, multimedia and structured cabling.

The preferred technology provider of the Pittsburgh Steelers, DES merges technology from some of the world’s premium providers with comprehensive service and support programs.

DES offers competitive salaries and full benefits including health, dental, vision, disability, life insurance, 401(k) and paid time off.

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Network Support Engineer

The Network Support Engineer is responsible for the support and troubleshooting of networking, data, and wireless network solutions. You will be a part of the Networking Division team that is responsible for providing technical support and final commissioning of customer systems.

Position Responsibilities

  • Communicate with clients to understand and resolve issues in a professional and timely manner.
  • Develop and execute client specific solutions and propose new ways to approach existing challenges.
  • Provide best in practice and security centered ideas to customers to help improve and protect their systems.
  • Be able to independently prioritize issues to provide efficient resolution based on need.
  • Create and update all documentation for systems, configurations and pertinent information for customers, and upload to appropriate internal storage systems.
  • Create backups and validate documentation when accessing client equipment and make configuration changes.
  • Verify all products are properly registered and support contracts assigned.
  • Provide guidance for customers on common issue and root cause analysis.
  • Working collaboratively with installation, project management, support and engineering teams.
  • Perform infrastructure services, including pulling cables, installing wall and ceiling cable, and installing surface mounted devices, as needed.
  • Perform system wiring and terminations, as required.
  • Complete timecard entries on daily basis with notes to update manager on project status.
  • Keep customers up to date on a regular basis using ticketing system.
  • Work with manufacturers to escalate issues and provide resolutions to bugs.
  • Aid with support cases with remote and on-site technical support for existing customers and systems.
  • Stay current on all manufacturer and industry certifications.
  • Help provide internal support for basic troubleshooting, systems backups and archiving.
  • Provide support for company network/telephony applications and create user accounts for new users.
  • Find proper resolution for customer problems with security and long-term maintenance in mind.

Essential Skills and Experience

  • Strong working knowledge of
  • Associate degree in telecommunications, technology or related field preferred.
  • Excellent communication and interpersonal skills.
  • Highly motivated self-starter who takes initiative with minimal supervision.
  • Independent, driven personality to stay on top of issues and communications.

We offer a full compensation and benefits structure. Join the team that is the Preferred Technology Provider for the Pittsburgh Steelers, and winner of numerous Customer Satisfaction and Top Work Places awards.

EOE

Job Type: Full-time