PITTSBURGH — Dagostino Electronic Services’ Bob Dagostino and Heather Pelat joined Fred Sargent and Leticia Fedora of Great Service Forums for the recording of two webcasts and a podcast that will be shared with members of the newly created NECA Service Network.
Powered by Great Service Forums, the NECA Service Network brings together leading electrical contracting firms from across the U.S. offering members exclusive access to educational resources to share with their employees.
Electrical service managers have access to two 20-minute webcasts each month while two 10-minute podcasts are sent to service electricians.
The topics of the webcasts and podcasts vary but are uniquely designed to provide professional instruction to service management teams.
For his webcast, Dagostino, who founded DES in 1973, focused on the importance of knowledge as it pertains to customer relationships.
“Knowledge is power,” Dagostino stated. “Knowing more about your customer than they do and knowing how your company fits into your customer’s overall goals can only benefit and give you a competitive edge.”
Pelat, who manages social media and content for DES, discussed how electrical contractors can leverage social media to grow their businesses while giving customers a behind-the-scenes look at some of their company’s core values.
In addition to the webcast and podcast, NECA Service Network subscribers have access to exclusive special events and national conventions to engage with subject matter experts, delving deeply into best practices and new discoveries related to service and maintenance.
Read more and sign up at NECANet.org.