Crystal Clear Communications

DES Voice Solutions

Whether it’s managing customer interactions with the contact center, over the Web, or using smartphones, the Genesys software suite dynamically connects customers with the right resources ― self-service or assisted service ― to fulfill customer requests, optimize customer care goals, and efficiently use resources.
Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation.

Alcatel - Lucent OmniTouch can be the correct solution for your small to large business. Some of these solutions include Automatic Call Distribution (ACD), as well as a supervisor monitoring and statistics function wrapped up into a user friendly interface.

For more information about what DES, Alcatel - Lucent, and Genesys can do for your contact center needs, please visit:

OmniPCX Enterprise

Unified Communications

Contact Center

Telephone Sets

Network Management